(754-707-4686
(954)549-0744
We serve in Dade and Broward
Frequently Asked Questions
Q: What is the difference between a bounce house, inflatable, moonwalk, space walk, bouncy thing, bouncer, and a jumper?
A: These are all terms used to describe the same thing! People call jumpers different things depending on which part of the country they come from.
Q: How do I make a reservation?
A: You can call or text us at (954) 549-0744, (954) 842-9339. You can also contact us via our website, or you can email one of our sales representatives at Kreativekolors@yahoo.com.
Q: How far in advance should we reserve our bouncer?
A: Reserve as soon as possible! Our jumpers book up very quickly! However if you are in a bind and need a satin banquet chair covered in gold for rental on short notice, just give us a call and we’ll do our best to book it for you.
Q: Our event is in the evening, how long can we keep the tables and chairs?
A: Typically our drivers will deliver all non inflatable equipment on day (Friday must of the times) prior to your event, and will pick up on either Next day (Usually Sunday or Monday after your event) (we work around your schedule!). Typically there is no additional fee for keeping tables and chairs overnight. We will leave the equipment overnight based on the availability of the items and the security of where you will be storing them. Please be advised this is on a case by case basis, and the decision to leave the equipment overnight is at our discretion. If you have any questions in regards to keeping equipment overnight, please feel free to email or give us a call.
Q: Is a deposit required?
A: Yes, we require just a security deposit between $20.00 and $50.00 to book your event (call for details) Payment must be payed in cash upon delivery to the driver. This deposit will be refunded upon pickup only if the rented items are clean, without dirt and/or food, and in the same conditions as we bring it to you. The items must meet these conditions in order to the deposit to be refunded.
Q: What is your cancellation policy?
A: In the event that you may need to cancel your order any deposits paid will be apply to a future rental within a 90 days period. Sorry: no refunds will be granted.
Q: How can I pay?
A: You can pay your deposit using your debit or credit card. The balance must be paid in cash. If you are a company, church, school, or other organization please Contact Us for information on your payment options.
Q: Which credit cards do you accept?
A: We accept Visa, MasterCard and American Express only, Sorry, not Discover.
Q: Do you charge for delivery?
A: Yes, depending on the area, There is a delivery charge stanting on $20.00. Please Contact us for delivery prices.
Q: What is your rain and wind policy?
A: If it is raining, we will not set up an inflatable or any equipment that may be damaged by the rain. If it is too windy we will not set up the inflatable/canopies any deposits paid will be apply to a future rental within a 360 days period. Sorry: no refunds will be granted. If weather conditions change after setup, no refunds will be granted.
Q: How much room is needed to set up the inflatable?
A: In general there needs to be a 4 foot buffer around the entire unit. We refer to this as the “Safe Zone”. You can find specific dimensions on the details page of the unit you wish to rent.
Q: How much power is needed?
A: Each unit requires an 110V (standard) outlet. A dedicated outlet is preferred. Each outlet must be located within 100 feet of each unit. Generators may be rented upon request if either of these conditions cannot be met. Some big unit, as obstacles courses or some water slides, will be require two outlets, please contact us to give you specifications.
Q: Can I pick up the jumper and set it up myself?
A: No for Inflatables Our staffs are required to set-up & take-down our equipment. We offer reasonable delivery & pick up for all of our inflatable. For tables, chairs and other stuff Yes, just give us a call to do some arrangements.
Q: What surfaces can Jumpers be set up on?
A: Jumpers can be set up on grass, cement, or asphalt. Please indicate surface type with your reservation. Water Slides must be set up on grass, please call with any questions.
Q: Can inflatable’s be set up inside?
A: Yes. The area needs to be large and tall enough to accommodate each inflatable. Please Contact Us if you have any questions.
Q: Are your inflatables clean?
A: Yes! All of our units are cleaned, disinfected and sanitized after every event. We also inspect each unit prior to use, and maintain meticulous inspection records for every piece of equipment.
Q: How many hours do we get the equipment with each rental?
A: Every rental is, in average, for all day (morning to night). We do deliveries prior to your event and will pick up wend your party is done, in some cases, next day, it’s depend on ability and secure places. Call for more info.
Q: Is there a cleaning fee?
A: No, not for normal usage. However, if excessive cleaning is needed, a minimum fee of $30.00 will be assessed.
Q: How much ice is needed for the Snow Cone machine?
A: ¼ pound of ice per serving. For example: For 60 servings you will need 15 pounds of ice.
Q: Do you provide services for the concession machines?
A: "Except for Hot Dogs Machines"..., Yes we provide for Cotton Candy: Sugar and paper cones, Popcorn: Corn, oil, salt and paper bags and Sno-Cone: Syrup and paper cones (Customer will provide Ice).